When traveling in China, you may encounter emergencies, disputes, or need general assistance. The following telephone numbers are essential to ensure you can quickly contact the right authorities and services during your trip.
1. Emergency Numbers
| Service | Number |
|---|---|
| Police (Call) | 110 |
| Police (SMS) | 12110 |
| First Aid / Ambulance | 120 |
| Fire Department | 119 |
| Traffic Accidents | 122 |
| Water Rescue (SOS) | 12395 |
Tips for Calling:
Calls to 110, 120, and 119 are free. Generally, start with 110; other numbers depend on the situation.
Provide detailed information, including your name, location, and description of the problem. Mention nearby landmarks if unsure of the exact address.
In remote areas, provide the nearest town or village name.
For ambulance calls, unless trained in first aid, wait for medical personnel to arrive.
Stay in visible locations to make it easier for rescue teams to find you.
2. Complaints and Inquiries
| Service | Number |
|---|---|
| Product Quality Complaints | 12315 |
| Price Complaints | 12358 |
| Postal Code Information | 184 |
| Weather Forecast | 12121 |
| Telephone Directory | 114 |
| General Information | 12580 / 118114 |
| Railway Information | 12306 |
| Civil Aviation Information | 950137 |
Calling Tips:
12580 and 118114 provide similar services but are operated by different companies. Calls are chargeable.
Services include hotel bookings, local transportation guidance, and tourist attraction information.
3. Major Banks
| Bank | Phone Number |
|---|---|
| Bank of China | 95566 |
| Agricultural Bank of China | 95599 |
| China Construction Bank | 95533 |
| Industrial and Commercial Bank of China | 95588 |
| Bank of Communications | 95559 |
| Standard Chartered Bank | 800-820-8088 |
| Citibank | 800-830-1880 |
| HSBC | 800-820-8828 |
Tips:
Most banks provide English self-service options; some offer English-speaking staff.
Calling these numbers may incur charges.
4. Airline Companies & Major Airports
| Airline / Airport | Phone Number |
|---|---|
| Air China | 95583 |
| China Eastern Airlines | 95530 |
| Hainan Airlines | 950718 |
| China Southern Airlines | 400-669-5539 |
| Beijing Capital International Airport | 96158 |
| Shanghai Pudong International Airport | 96990 |
5. Communication Services
| Provider | Phone Number |
|---|---|
| China Mobile | 10086 |
| China Unicom | 10010 |
| China Telecom | 10000 |
Tips:
All numbers are free and provide English support.
For international calls using China Mobile, dial 12593 before the number.
For national long-distance calls, add 17951 before the number.
6. Express Delivery Services
| Company | Phone Number |
|---|---|
| EMS | 11183 |
| SF Express | 400-811-1111 |
| Yuantong Express | 021-69777888 |
| Shentong Express | 400-889-5543 |
Tips:
English services are available with all companies.
Couriers can pick up parcels from your hotel or residence.
